My team and I are constantly being challenged by new technologies and whilst this is certainly an enjoyable aspect of our work, we need to be cognisant of ensuring that new applications and systems are supported well for our clients…YOU! We have been reviewing and analysing the support calls that we receive via email, phone and online and have noted that the calls logged via http://www.indicium.com.au/support/index.php provide the most accurate information about the problem or the change that you want to implement. Logging support requests via our online support form also means less clarifying emails or phone calls from our support team leaving us more time on your challenge. Our brand charter is Breathe Easy and my team and I are certainly committed to this cause so the information on our simple online support form will help us to help you better!
And here is another reason to use our online support form…for the months of July and August, we want to reward two lucky people with a Logitech Harmony One Remote Control valued at $299 (http://www.logitech.com/en-us/remotes/universal-remotes/devices/6441) which will help you to unclutter from the myriad of remote controls you have and to simplify your TV/Media viewing experience at home! We have two of these to give away and all you have to do is to use the online support form at (http://www.indicium.com.au/support/index.php) when logging your next support call with the words Breathe Easy in the Equipment/Device Affected field. Winners will be announced in our next edition of the newsletter.
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